Contact us
Charlotte, North Carolina
Response times
System status
Live and historical uptime for the web application, API, and database is available at status.freetimeplatform.com. If you're experiencing issues, check there first — if all components are green and you're still seeing problems, email us with a description of what you're doing and what's not working.
Common questions
I forgot my password — how do I reset it?
From the login screen, click "Forgot your password?" and follow the email instructions. If you don't receive the email within a few minutes, check your spam folder. If it's still missing, contact your company's administrator — they can resend or reset on your behalf.
How do I set up multi-factor authentication?
Multi-factor authentication uses Google Authenticator. Install the app from your device's app store, then when you first sign in to Free Time Platform you'll be prompted to enroll — scan the QR code or enter the setup key in Google Authenticator, then enter the 6-digit code to verify. After enrollment, the same code is required on every future login.
I'm a field worker — what's the difference between the web app and the iOS app?
The web app at app.freetimeplatform.com has every feature. The iOS app focuses on the things you do in the field: daily progress entry, materials receiving and checkout, equipment requests, safety incident reporting, and viewing drawings. Office workflows (cost reports, payroll, invoices) live on the web.
How do I get added to a project?
Project assignments are managed by your company's administrators in Data → Employees. Ask your administrator to assign you to the project. Once you're added, you'll see the project in your sidebar the next time you log in.
I'm an administrator — how do I add a new employee?
New employees come in through Hiring → Pipeline. Create an applicant, advance them through the pipeline, then use the Hire flow — that creates their login and adds them to your roster automatically. Do not create employees directly in Data → Employees; that path doesn't establish a login.
How do I report a bug or request a feature?
Email us at [email protected] with the subject "Bug report" or "Feature request" and a description of what you saw or what you'd like to see. Screenshots help a lot. We read every message and reply within one business day.
For Apple App Store reviewers
If you are an App Store reviewer evaluating the Free Time Platform iOS app, the demo account credentials and a walkthrough of representative workflows are included in the App Review Information section of the App Store Connect submission. If you need anything else, email [email protected] and we will respond same-day.
Privacy
For questions about how we handle data, see our Privacy Policy, or email us with "Privacy" in the subject line.